Trust Center sectionsService commitments
Service levels
Service commitments
The service tiers Moraph offers, as published on moraph.com. Your own commitments are the ones in your agreement.
- 99.99%
- Premium SLA tier (99.9% standard)
- 1 hr / 15 min
- Tier 1 recovery time / recovery point objectives
- 24/7/365
- Follow-the-sun security and operations coverage
- Under 15 min
- Target first response for critical issues
Commitments are set in each client’s agreement
The figures above describe the tiers Moraph offers. Which tier applies to you, how availability is measured, what is excluded and any service credits are set out in your organization’s agreement with Moraph. Where this page and your agreement differ, your agreement applies.
Where to see how we’re doing
- Moraph StatusLive service health, incidents, maintenance and history.
- Moraph SupportClients raise and follow support tickets here.
- Moraph PortalClients see their services and agreements here.
Have a question about this?
Ask Moraph’s Security team. Customers can also ask their Moraph contact.